pagehead (34K)

home aboutus (15K) onlineadvice (18K) ouroutlets (16K) training (14K) training (14K)



Frequently Asked Questions

What happens when I go to you for help?

There will be a gateway appointment first, where we will assess the help that you require. After that we can arrange an appointment with one of the generalist or specialist advisors, if your problem is complex and one that cannot be dealt with at the gateway assessment.

What is a gateway assessment?

This is the first port of call you have with us. A gateway assessment is a short interview, lasting for 10 - 15 minutes. During the interview, the assessor will listen to your enquiry and decide how best we can help you. Sometimes, information can be given straight away, or we may arrange to telephone you later, or make an appointment for you with an adviser.

How long will it take for my problem to be resolved?

It depends on the complexity. Sometimes we can give you information at this stage, but sometimes it is necessary to spend more time, and then we will make an appointment. We may make several appointments so we can ensure you receive the information and advice you need to manage your problem.

Is there a way of finding information without coming to a gateway assessment?

Yes, you can get lots of information on www.adviceguide.org.uk which is the online self help site of Citizens Advice.

Do you give telephone advice?

We do offer some telephone advice at present from our Formby and Southport outlets, and we are working on improving this.

I want to become a volunteer. What do I need to do?

After we have received your email to volunteering@seftoncab.org.uk, we will arrange an interview so that we can get to know you and find out what you could offer us. This is also an opportunity to ensure that volunteering for Citizens Advice Sefton is the right thing for you. We will assess your skills and experience so that we can place you in a role that meets your needs and interests.

What advantages are there of becoming a volunteer?

Your role will provide you with a rewarding experience. It will challenge you but be satisfying and allow you to develop a vast array of skills.

What career opportunities are there for me when I become a volunteer?

Sometimes opportunities arise for paid employment with Citizens Advice Sefton. These are advertised on our website and we operate a fair selection and recruitment process. Volunteering with us can help gain employment with Citizens Advice or other organisations as working with us will enrich your CV and allow you to build up skills and make you more employable. Many of our volunteers do find paid employment.


volunteering (16K)

volunteering (16K)

campaigns (24K)

donate (13K)